How do I report a repair?
Reporting a repair to your home is easy!
You can report a repair online here using the Repair Reporter!
Or just telephone our Repair Line number where the team will be ready to advise and help you report your repair:
01254 269100
Our office opening hours are 09:00am-5:00pm, Monday, Tuesday, Wednesday & Friday and 9:30am-5:00pm on Thursday.
When you call, please help us and let us know:
- Your name.
- Your address and up to date telephone number.
- Details of the repair including what the problem is, where it is and the make/model of the item involved.
or if it's easier for you, why not text us on 07781 47 27 11
If you prefer, you can email your repair to us by clicking on the link : Repair Line or click on the TVTV link at the top of the page, choose the report it option and, on the next screen, click repair and then complete the form.
Alternatively, you can visit our reception in person at Prospect House or at Darwen Town Hall, or tell a Twin Valley Homes employee.
Another option is to write to us at: Prospect House, Twin Valley Homes, Prospect House, Wharf Street, Blackburn, Lancashire, BB1 1JD.
Please help us by providing as much information as possible when you report the repair as this will help us to send the right tradesman with the right materials and the right tools to your home.
If you need to report an Emergency repair or Gas repair outside of our office opening hours, please telephone the Emergency Out of Hours telephone number as follows:
Emergency Out of Hours Telephone Number:
01254 269100
Other contact telephone numbers that may be of help:
If you smell gas:
Call National Grid Emergencies
0800 111999
For Gas Repairs and Servicing during normal office hours, call:
0800 009 3 700
For Gas emergencies outside office hours, call:
01254 269100
Want to know your gas supplier?
Call National Grid UK and give them your postcode
08706 081524
