How long will my repair take?

When you ring us to report a repair, your repair is instantly assessed by the Repairs Advisor and given a prioritiy which has a realistic target time for completion.

We will tell you what priority your repair has been given, which will be prioritised into one of the following categories:

Emergency,  Urgent,  Routine. 

Please have a look below to see the different priorities and examples in each of the categories.

EMERGENCY REPAIRS
An Emergency repair is something that is likely to cause immediate risk to property or persons if not attended to immediately.

Attend to Emergency repairs within 24 hours and complete the repair or make safe. In most cases emergency repairs are completed well within this service standard timescale.

Examples of an Emergency repair would be: severe leaks/flooding, major electrical failure, dangerously loose roof tiles, etc.. 

URGENT REPAIRS
An Urgent repair is something that is likely to cause risk to property or persons if left for more than a week.

We aim to complete urgent repairs within 7 calendar days.

Examples of an Urgent repair would be: minor plumbing leaks and defects and minor electrical faults.

ROUTINE REPAIRS
A Routine repair is one that does not fall within either of the above priorities.

We aim to complete routine repairs within 28 calendar days.

Examples of a Routine repair would be: general, non urgent internal and external repairs such as renewing skirting boards and renewing extractor fans.  

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