Improvements - Please give us your feedback

At Twin Valley Homes, your opinions and thoughts matter to us and help us to improve the way we provide our services to you and your neighbours. Recently, we have completed improvement work on your home, and we would like to find out your thoughts on the quality of the work provided and the attitude and competence of the contractors we used.

We would be very grateful if you could complete the quick survey below. Please be as honest as you wish – if something is not right, we’d rather know so that we can fix it!

Many thanks for your time and assistance – we’re grateful for your thoughts…

Please answer the following questions using a scale of 1 to 5 (with 5 being the best score and 1 being the worst)....

BEFORE THE WORK STARTED:

How clear were the letters and leaflets/information that were sent to you about the improvement works?
1 2 3 4 5

How clear was it made about who to contact with questions?
1 2 3 4 5

How useful was the information about the improvements to your home?
1 2 3 4 5

Was enough notice given to you prior to work starting?
1 2 3 4 5

DURING THE WORK:

What was the level of disturbance? (with 1 being a lot, 5 being very little)
1 2 3 4 5

Did our workforce wear covers for their boots?
Yes No

How helpful were our workforce?
1 2 3 4 5

How much information was given on progress of work at your home?
1 2 3 4 5

How clean was the property upon completion?
1 2 3 4 5

NOW THE WORK HAS FINISHED:

Overall, how satisfied were you with the products used?
1 2 3 4 5

Overall, how satisfied were you with the workforce?
1 2 3 4 5

Overall, how satisfied were you with the standard of work?
1 2 3 4 5

We'd like to achieve a score of 5 out of 5 for every job we do. If you think that we have failed to earn 5 out of 5, what could we have done better?

Thinking about the overall improvement works that have been carried out in your home, would you recommend Twin Valley Homes to a friend?
Yes No Don't know

To which of these groups do you consider you belong?

White British
White Irish
White – Other
Mixed – white and black Caribbean
Mixed – white and black African
Mixed – white and Asian
Mixed – Other

Asian or Asian British – Indian
Asian or Asian British – Pakistani
Asian or Asian British – Bangladeshi
Asian or Asian British – Other
Black or Black British – Caribbean
Black or Black British – African
Black or Black British – Other
Chinese

Do you consider yourself to have a disability?
Yes No

Your Gender?
Male Female

Your age group?
16 – 25 26 – 40 41 – 59 60 and over

Your Name (as it appears on your tenancy agreement)

Your Address *

Your PostCode

Your contact number

Please answer this question only if you have previously been told that you are entitled to disturbance allowance.

If you are entitled to a disturbance allowance, how would you like this allowance to be paid to you?
Please credit my rent account Please send me a cheque

(If you choose cheque payment)
Please give the name that the cheque should be made payable to.

Thank you for your time and attention. Your feedback will help us to improve our services.