Improvements - Please give us your feedback

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At Twin Valley Homes, your opinions and thoughts matter to us and help us to improve the way we provide our services to you and your neighbours.  Recently, we have completed improvement work on your home, and we would like to find out your thoughts on the quality of the work provided and the attitude and competence of the contractors we used.

We would be very grateful if you could complete the quick survey below.  Please be as honest as you wish – if something is not right, we’d rather know so that we can fix it!

Many thanks for your time and assistance – we’re grateful for your thoughts…


Please answer the following questions using a scale of 1 to 5 (with 5 being the best score and 1 being the worst)....


BEFORE THE WORK STARTED:


 1   2   3   4   5


 1   2   3   4   5


 1   2   3   4   5


 1   2   3   4   5


DURING THE WORK:


 1   2   3   4   5


 Yes  No


 1   2   3   4   5


 1   2   3   4   5


 1   2   3   4   5


NOW THE WORK HAS FINISHED:


 1   2   3   4   5


 1   2   3   4   5


 1   2   3   4   5



 Yes  No  Don't know

 White British
 White Irish
 White – Other
 Mixed – white and black Caribbean
 Mixed – white and black African
 Mixed – white and Asian
 Mixed – Other
 Asian or Asian British – Indian
 Asian or Asian British – Pakistani
 Asian or Asian British – Bangladeshi
 Asian or Asian British – Other
 Black or Black British – Caribbean
 Black or Black British – African
 Black or Black British – Other
 Chinese


 Yes  No


 Male  Female


 16 – 25  26 – 40  41 – 59  60 and over






Please answer this question only if you have previously been told that you are entitled to disturbance allowance.


 Please credit my rent account   Please send me a cheque


Thank you for your time and attention. Your feedback will help us to improve our services.

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